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THOUGHT OF THE WEEK

Listen

Customers are often willing to tell you a lot about what it would take to make them raving fans, so be sure to regularly gather and listen to feedback, suggestions and opinions. This can provide insights about pain points and enhance both your service and its customer experience, and there are many ways of gathering it, including customer surveys, asking for reviews and social media outreaches. Customer feedback is always an amazing gift and should be seen as such.

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