May 1, 2024 | Tip of the week

1) Listen actively to understand the customer’s concern, empathize with their experience, and apologize sincerely for any inconvenience.

2) Offer a solution that aligns with the customer’s needs and preferences promptly, ensuring clarity and transparency throughout the process.

3) After resolving the issue, follow up with the customer to ensure satisfaction and gather feedback for continuous improvement.

Source: Nick Samson – Optical Prism Magazine